Updated: May 10, 2023

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The Frozen Brothers, Tango Ice Blast, Frozen Coke, Fanta Frozen, Slushy Jack's, Chozen, Robinsons Fruit Ice, Robinsons Fruit Shoot Ice, MiWadi Fruit Ice, Frozen Foundation websites, mobile websites, mobile applications, and social media platforms (the “Online Content”) are owned and/or operated by Frozen Brothers Ltd, Coronation Road, Cressex Business park, High Wycombe, United Kingdom, HP12 3TA, Company Number: 00396263

This policy, together with our Online Content Terms and Conditions, explains how we may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Online Content Terms and Conditions carefully; by using or accessing the online content, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the online content.

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Data protection

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The EU Data Protection Directive (also known as “Directive 95/46/EC“) addresses the processing of personal data and the free movement of such data. Frozen Brothers Ltd maintains control of customer privacy and data security by ensuring a secure environment for customer information and does not access, distribute or use customer content for any purpose other than providing, maintaining and improving the services provided and as otherwise required by law.

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Information We Collect

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We may obtain certain personal information you submit to us through our Online Content, including contact information (such as name, shipping address(es), billing address(es), email address(es), and telephone number(s)). In addition, we may offer visitors to our Online Content various products and services, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these products and services.

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How We Use the Information We Collect

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We may use the information we obtain about you to: Provide, administer and communicate with you about products, services, promotions, deals, and offers (including by sending you marketing communications); process, evaluate and respond to your requests, inquiries and comments; operate, evaluate and improve our business (including developing new products, services, promotions, deals, and offers; managing our communications; performing market research; determining and managing the effectiveness of our advertising, marketing, promotions, deals, and offers; analysing our products, advertising, marketing, promotions, deals, offers , services and websites; and administering our websites); protect against and prevent fraud, unauthorised activities, claims and other liabilities; and comply with and enforce applicable legal requirements, industry standards and our policies and terms. 

We also may use the information in other ways for which we provide specific notice at the time of collection. 

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Sharing of Information

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We do not sell or otherwise disclose personal information we collect through our Online Content, except as described here. We may share the information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or (iv) in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use personal information you have provided to us on our Site in a manner that is consistent with our Online Privacy Policy.

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Cookies, web server logs, web beacons, and clickstream data.

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When you visit our Online Content, information may be collected through automated technologies such as cookies, web server logs and web beacons. A “cookie” is a file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. The information collected using these tools may include your IP address, browser characteristics, operating system, the address of the web page that referred you to our Online Content, dates and times of visits, the language your system uses, and the country and time zone in which your device is located. These technologies permit the collection of “clickstream data,” which may include a log of content you access while browsing a website. Our Online Content uses third-party web analytics services, such as those of Google Analytics. The service providers that administer these services may use technologies such as cookies, web server logs and web beacons to help analyze how visitors arrive at and interact with our Online Content. The information collected through these means (including IP address) is disclosed to or collected directly by these service providers.

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Types of cookies we may use in the Online Content include:

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Strictly necessary cookies - These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

Performance cookies - These cookies collect anonymous information on the pages visited. By using the Online Content, you agree that we can place these types of cookies on your device. All information these cookies collect is aggregated and therefore anonymous.

Functionality cookies - These cookies remember choices you make to improve your experience. By using the Online Content, you agree that we can place these types of cookies on your device. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

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Your Rights and Choices

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We offer you certain choices about how we communicate with you and what information we collect from you. You may contact us by using the support centre on the website to update your preferences, ask us to remove your information from our mailing lists or submit other requests.

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Data Transfers

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We may transfer the personal information we collect about you to countries other than the country in which the information was originally collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Privacy

Policy and in accordance with applicable law. If you are located in the European Economic Area (“EEA”) or Switzerland, we comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside the EEA or Switzerland.

Protection of Personal Information

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

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Newsletter subscription information

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From time to time, we may provide information to our customers and potential customers in the form of electronic or print newsletters. When you subscribe to our newsletter you may be added to our mailing list and will receive announcements and information about Frozen Brothers Ltd. It will be emailed or mailed to the address that you provide when you subscribe.

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Children under 18

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We do not knowingly collect information from children under 18 and the Services are not directed at persons under 18. If you are a parent and believe your child under the age of 13 has used the website or Services and provided personally identifiable information to us, please contact us at the email, phone number and/or address provided below and we will work to delete the relevant account (if applicable) any such Personal Information.

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Links to Other Websites

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Our Online Content may provide links to other websites for your convenience and information. These websites may operate independently from our Online Content. The websites may have their own Privacy Policies or policies, which we strongly suggest you review if you visit any linked websites or pages containing content hosted by other websites. To the extent such websites are not owned or controlled by Frozen Brothers Ltd, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

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Updates to Our Online Privacy Policy

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This Online Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post the updated version on this page, and indicate at the top of the notice when it was most recently updated.

If you have any questions or comments about Frozen Brothers Ltd privacy policy please contact us via our website. We aim to respond to all queries within 2 business days.